terms & conditions.

These General Terms and Conditions of Sale apply to all orders placed on the website www.allthewaystosay.com.

The brand All the Ways to Say, operated by CLAIRE LEINA COMPANY, reserves the right to modify or update these terms at any time. The applicable terms are those in effect on the date the order is confirmed.

Placing an order implies full and unreserved acceptance of these General Terms and Conditions of Sale, to the exclusion of all other conditions.

Any user wishing to place an order must provide accurate and complete information when creating their account or placing their order.

Products offered on the website are available subject to stock levels.

Despite regular updates, a product may occasionally become unavailable after an order has been confirmed. In such cases, we will inform you by email within 3 to 5 business days and offer you the following options:

• An equivalent product
• A refund for the item concerned

Payment can be made via:

• Credit or Debit Card
• PayPal

It is not necessary to have a PayPal account to pay for an order.

Payments are fully secured via the PayPal platform. Banking data is encrypted (128-bit SSL) and is never transmitted in clear text. The company CLAIRE LEINA never has access to your banking information at any time.

An order is considered confirmed upon receipt of payment.

Products remain the property of All the Ways to Say until full payment for the order has been received.

The company reserves the right to refuse an order or delivery in the event of non-payment of a previous order.

shipping :

Orders are generally shipped within 24 business hours (unless otherwise stated on the website).
Shipments are processed from Monday to Friday (excluding public holidays).

tracking :

All orders include tracking.
A tracking number will be sent to you by email upon shipment.

delivery zones :

All the Ways to Say offers worldwide delivery.
However, for certain long-haul destinations, we work with local distributors to ensure better logistics management, optimized delivery times, and tailored service quality.

In these cases, orders cannot be processed directly through our website and must be placed with our dedicated partners.
For example:

• Israel: Distribution is handled by our local partner.
• USA: Orders must be placed via our dedicated US market website.

If your order concerns one of these zones or a destination not found on our website, please contact us so we can direct you to the appropriate ordering channel.

delivery times :

• France: 3 to 5 business days
• International: 7 to 30 business days depending on the destination
  Please note that these timeframes are provided as estimates only.

delivery methods :

Orders are shipped via:

• Tracked letter (lettre suivie)
• Parcel (colis)
• Registered mail (lettre recommandée)
  Depending on the weight and the delivery method selected.

transport liability :

Once the package has been shipped, liability for transport is transferred to the carrier.
All the Ways to Say cannot be held responsible for:

• Delivery delays
• Loss or damage related to transport

unclaimed packages at pick-up points :

In the event of delivery to a pick-up point, the customer is required to collect their package within the timeframes specified by the carrier.

First Unclaimed Instance:
If the package is returned to ALL THE WAYS TO SAY due to non-collection:
The customer may choose between:

• Reshipment of the package, at their own expense,
• Or a partial refund, corresponding to the amount of the products, minus the delivery costs incurred.

Second Unclaimed Instance:
In the event of a further failure to collect after reshipment:
ALL THE WAYS TO SAY reserves the right:

• To decline any further shipment,
• And to refund only the amount of the products, minus all incurred logistical costs, including both shipments.

general provisions :

ALL THE WAYS TO SAY cannot be held responsible in the event of non-collection of the package by the customer.
Shipping costs incurred do not constitute a refundable service once the delivery has been correctly executed.

damaged packages :

If a package is damaged upon delivery:

1. You must refuse the package.
2. Note a formal reservation (reason for refusal) on the delivery slip.
   The package will then be automatically returned to us.

non-delivery :

In the event of non-receipt, you have 30 days from the date of the order to contact us.

At All the Ways to Say, we take special care in the quality of our products and their preparation. However, if an item does not meet your expectations, you have 14 days from the date of receipt to request a return.

return conditions :

To be eligible for a refund, items must be:

• Returned in their original condition
• Unused
• In their original, intact packaging
• Declared via our return portal through your customer account

⚠️ Please Note:
Any product returned damaged, incomplete, used, or with deteriorated packaging that prevents it from being resold will not be eligible for a refund.

How to make a return ?

We have simplified the process everything is done in just a few clicks ✨

1. Request your return via your customer account.
2. Select the items you wish to return and provide the reason.
3. Wait for validation: Once your request is approved, you will receive a confirmation email.
4. Prepare your package with care, placing the items back in their original packaging.
5. Include the summary of your request inside the parcel if possible.
6. Ship your return to the address provided.

ATWS - LA RUCHE LOGISTIQUE
SERVICE RETOUR
VOIE COMMUNALE 4
21320 CREANCEY
FRANCE

Return shipping costs remain the responsibility of the customer.

refunds :

Following the receipt and inspection of the items, we will process your refund via the original payment method within 5 to 10 business days.

defective items or order errors

If you have received a defective item or there was an error in your order preparation, please contact us promptly at: orders@allthewaystosay.com

In accordance with current legal provisions, the customer has a period of fourteen (14) days from the receipt of their order to exercise their right of withdrawal.

As a commercial gesture, ALL THE WAYS TO SAY grants an extended period of fifteen (15) days from the receipt of the order to benefit from a full refund (products and standard delivery costs).

Beyond this 15-day period, any withdrawal request will be processed in accordance with current legal obligations. Return shipping costs remain the responsibility of the customer, unless otherwise stated.

Products must be returned in their original condition, complete, and fit for resale. Failing this, no refund may be claimed.

All the Ways to Say cannot be held liable in the event of:

• Disruptions to postal services or carriers
• Force majeure (unforeseeable circumstances)

Product visuals (photographs) are as accurate as possible; however, slight color variations may occur depending on your screen settings.

All elements of the website (visuals, texts, illustrations) are the exclusive property of All the Ways to Say.

Any reproduction, use, or exploitation, even partial, is strictly prohibited without prior written authorization.

The information collected is necessary for order processing and service improvement.

In accordance with current regulations, you have the right to:

• Access your data
• Modify your data
• Delete your data

For any requests, please contact:
📩 orders@allthewaystosay.com

Data is never, under any circumstances, shared with or transmitted to third parties.

These terms and conditions are governed by French law.

In the event of a dispute, the competent court shall be that of Aix-en-Provence.

In accordance with Articles L.616-1 and R.616-1 of the French Consumer Code, a mediation service is available:
MÉDIATION CONSOMMATION DÉVELOPPEMENT
Website: https://www.medconsodev.eu

Address:
Centre d’Affaires Stéphanois SAS
Immeuble L’Horizon – Esplanade de France
3 rue J. Constant Milleret
42000 Saint-Étienne
France

CLAIRE LEINA COMPANY

• Registration Number (SIRET): 818 308 025 00043
• VAT Number: FR 72 818 308 025
• Trade and Companies Register (RCS): Aix-en-Provence

ALL THE WAYS TO SAY – CLAIRE LEINA COMPANY
425 route de berre 13090 AIX EN PROVENCE
FRANCE

see our contact page here.